FAQ

Q. Can I place an additional order?
A: Yes, it is possible. Please contact us via the contact form .

Q. Can I cancel my order after placing it?
A. Once an order is placed, it cannot be cancelled. Partial cancellations are also not possible. Please think carefully before placing your order.

Q. Can I cancel a pre-ordered item?
A. Once a reservation is made, it cannot be cancelled. Partial cancellations are also not possible. Please think carefully before placing your order.

Q. Do you ship overseas?
A: No. Please use a forwarding service such as tenso.com .

Q. Can I have the item held at the branch office?
A. We do not support holding at a branch office.

Q. Can I change the shipping address for a pre-ordered item?
A. Please contact us via the contact form at least one month before the release.

Q: Where will the products be shipped from?
A. It will be shipped by Kansai Bijutsu Insatsu Co., Ltd. (The same will be the sender of the slip.)