FAQ
about shipping cost
Honshu/Shikoku
1,200 yen ・However, if the total amount including tax is 20,000 yen (not including shipping), shipping is free.
Tohoku
1,500 yen (excluding tax); however, if the total amount including tax is 20,000 yen or more (excluding shipping), shipping is free.
Hokkaido/Kyushu
1,500 yen ・However, if the total amount including tax is 25,000 yen (not including shipping), shipping is free.
Okinawa and remote islands
3,500 yen ・However, if the total amount including tax is 30,000 yen (not including shipping), shipping is free.
Credit card withdrawal timing
The payment will be debited when your order is confirmed.
additional order
Only available at the head office. Please contact us from the contact form .
Change shipping address for reserved items
Please contact us from the contact form at least one month before the release date.
International Shipping Overseas Shipping
We do not. Please use a forwarding service such as Tenso.com .
Cancellation
We do not accept cancellations for any reason. Please use it after careful consideration.
If the product is damaged
If the product is damaged, please contact us within 5 days after arrival.
Replacement for manufacturing defects that fall below the product quality range. Defects during delivery will be dealt with by the delivery company.
Returns
We do not accept returns.
Convenience store payment, cash on delivery, etc.
Payment methods other than credit cards are not supported. There are no plans to support this at the head office in the future. Convenience store payments can be made at STORES branches .
Business office clip
It does not correspond to office closure.
Product origin
It will be shipped from Kansai Bijutsu Printing Co., Ltd. (The sender of the slip is also the same.)
language
We use automatic translation. Strictly speaking, the Japanese display is correct.
